Shipping policy

Shipping details

All orders placed two weeks from the start date are shipped for free

Orders will be charged at £14.99 per item, depending on the weight of the item(s), if they are placed less than two weeks before the start date.

Your hire period starts from specified start date. Credits will not be issued for late delivery where you have not been available to accept delivery.

We do not take responsibility for orders where an incorrect address has been provided. If you have supplied an incorrect address, you will not be entitled to a refund of any kind, and you may be liable to pay any late fees or a replacement fee if the garment(s) is not returned to us.

In the instance where a parcel is unable to be delivered in time due to courier unable to gain access and you have not provided delivery instructions you will not be entitled to a refund of any kind, and you may be liable to pay any late fees or a replacement fee if the garment(s) is not returned to us. 

If you have supplied an address that has a redirection service set up and your parcel is not delivered in time you will not be entitled to a refund. Once the parcel has been despatched if you redirect it in any way, you will not be entitled to a refund if it does not arrive by the chosen delivery date. Redirecting a parcel will increase the delivery time by approximately 2-5 business days.